Telecom giant MTN Uganda has issued new guidelines for replacement of lost SIM Cards.
In a communication released on Thursday March 1, 2018 MTN announced that subscribers will now need Police letters for the replacement process to commence.
All requests for SIM card replacement shall be made by the owner of the SIM card physically, upon presentation of a letterfrom the Uganda Police confirming loss or theft of the SIM card,” the letter read in part.
As opposed to the current system, “All MTN Uganda SIM card replacements shall be made at designated MTN Service Centers.”
Presentation of a valid national ID remains a pre-requisite for the process.